Terms & Conditions

Introduction

This website  https://gillnichollsnutrition.com.au, is owned and operated by myself, Gill Nicholls, ABN: 18 756 200 83. If you have any questions or need further information, please contact me at gillnicholls.nutrition@gmail.com  

Contact Information:

Email: gillnicholls.nutrition@gmail.com

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand. When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

General Disclaimer

This website is dedicated to providing general information about nutrition, food, health, lifestyle and wellbeing, and promoting, offering for sale and selling products and services. This information is provided solely for your education & personal development and to assist you in making informed choices about positive health and lifestyle changes.

MY RIGHTS & RESPONSIBILITIES

  • The information provided is based on thorough research and my own professional knowledge. I take every care to ensure it is accurate, however, I am human and I may make mistakes. If you read something that does not sound right to you, please contact me to discuss it. 

  • While I am providing information, it is in no way a substitute for health care advice from a General Practitioner if you have a specific health concern.

  • The content of all information provided on this site is entirely mine unless otherwise acknowledged. I reserve the right to modify this website and the information provided on it at any time, including altering or deleting it without notice.

VISITOR RESPONSIBILITIES

  • Your access to, and use of, the Website, is subject to all conditions specified in these Terms and Conditions.

  • You must comply with all laws and regulations applicable to the use of the Website and you are solely responsible for your conduct in the course of using the Website.

  • Users must be 18 years or older to purchase any of our products or services

EXTERNAL LINKS

From time to time I may provide links to third party sites. I am not responsible for any information provided on these sites, and the links are solely for your information. I do not endorse any products they offer for sale and have no relationship with them unless otherwise clearly notified. While I believe them to be reputable businesses, any relationship you enter into with them is at your own risk, and I am not a party to the transaction in any way.

Specific Disclaimer

This disclaimer relates to my products and services. These services include:

  • Nutritional Consultations

  • Programs

  • E-book Creation

  • Meal plans

  • Workshops

I provide dietary and lifestyle advice in order to improve health and wellbeing, addressing chronic or acute health conditions/concerns, which is specifically tailored to the individual’s needs.  I provide these services with the intention to improve the health and wellbeing of my patients, with treatment plans, advice, suggestions and meal plans designed in such a way to make it easy, accessible, achievable and enjoyable in order to ensure positive and successful outcomes.

MY RESPONSIBILITY

  • My responsibility to you, the client, is to remain up to date with continuing education and evidence-based research, ensuring all information provided to the patient has been sourced from reputable sources. 

  • I hold a Bachelors of Health Science – Nutritional & Dietetic Medicine, and undertake continuing education undertaken on an annual basis in the form of seminars, webinars, short/long courses, and research, as part of my membership compliance with the Australian Natural Therapists Association

  • I am a certified GEMM (Gut Ecology and Metabolic Modulation) Practitioner

  • I reserve the right to refuse treatment with the discretion of harm to self or the patient physically or emotionally.

  • I will not be held responsible for non-disclosure of vital information that may require treatment alteration.

  • I will not be held responsible for ineffective outcomes, where client non-compliance is evident and refund of services will not be obtained.

  • The practitioner does not claim to cure any conditions and uses best practice and scope of practice ONLY, to support, identify and address possible causes.

YOUR RESPONSIBILITY

  • You, the client, have an obligation to me Gill Nicholls, to ensure honesty and disclose all relevant information to me regarding pre-existing health conditions, allergies, medications, and supplements in order for me to treat and work with you, the client, effectively.

  • In order to care for your own safety, as a precaution, you, the client, must always seek professional advice from GP or other professional health care provider before making any significant dietary, lifestyle or any medication changes, disclosing to them that you are working with a nutritionist when doing so. 

  • You, the client, have a responsibility to me, Gill Nicholls, to follow my guidance and treatment plans, fully disclose to me if something has changed regarding health, diet, wellbeing or lifestyle which may impact on the success of treatment outcomes

  • You, the client, takes responsibility for own actions/non-compliance to treatment plan or advice.

  • You are responsible for making your own inquiries and seeking independent advice from a healthcare professional before acting on any information or material made available to you through our Site and/or provided via our Services. Our Services may not be suitable to your particular circumstances.

  • You acknowledge that my Services are provided on the basis of the accuracy and completeness of the information that you provide to me, following our evaluation of that information. You further acknowledge that your failure to provide accurate or complete information may adversely affect the quality, efficacy or suitability of these Services.

  • You warrant the truth, accuracy, currency and completeness of any information you provide us.

PROBLEMS

  • While I welcome anyone into my practice, please be aware that if I deem a clients health condition to be out of my scope of practice, I may refer to another health care provider in order for the client to get the best possible treatment outcome.

  • None of the content or products offered on our Site and/or provided via our Services is meant to diagnose any medical or health conditions, or to guarantee any particular outcome or results. I am not a doctor. These means I cannot diagnose a health condition; however, I can refer for pathology if indicated.

  • The content found on the site and/or provided via my services are not intended as a substitute for the advice provided by your doctor or other healthcare professional.

  • You should always speak with your doctor or other healthcare professional before adopting any treatment for a health problem or before adopting any new fitness or dietary regime or using any of my services.

  • Never disregard, avoid, or delay obtaining medical advice from your doctor or other qualified health care provider because something you have read on my site and/or provided via my services.

  • If at any time you notice any unanticipated changes to your health (physical, mental or emotional), you should seek medical attention immediately.

SUITABILITY

The services provided at Gill Nicholls Nutrition are intended those have specific health concerns or wanting a dietary and lifestyle overhaul, and those who are willing to take the steps needed to improve their health and wellbeing.

IMPORTANT INFORMATION

  • Dietary advice is formulated based on individual client needs and is therefore, and it is not advisable to share with others for use in their own health goals.

  • The client is paying for nutrition advice and professional opinion based on my qualifications in the study of Nutritional and Dietetic Medicine. The information provided by me, the nutritionist, does not imply medical advice and will not replace medical advice, where it will remain in the scope of practice of the nutritionist only.

  • The client agrees to use sound logic to understand and balance any information provided by the nutritionist with information provided by the client’s specialist or GP. Diagnosing conditions, and prescribing or changing the dosages of pharmaceutical drugs are not performed by the nutritionist and can be performed by the client’s specialist or GP only. The nutritionist disclaims any and all liability arising directly or indirectly from the use or application of the information provided in nutrition consultation.

  • It is the client’s responsibility to inform other practitioners (such as GP, Specialists, Naturopaths etc.) of the therapeutic relationship and treatments provided in consultations

BOOKINGS: TERMS & CONDITIONS

  • If a client is late to an appointment, the appointment will run according to the original booking time in order to not hinder the time management of other clients scheduled for appointments.

  • Time-related commitments will be discussed and agreed upon after the initial consultation where, based on the client’s needs, additional consultations and times between consultations may be required for a desirable outcome.

  • The client agrees to have the consultation with the practitioner by phone or online at the agreed-upon time by both parties. Failure of the client to phone or show up for the scheduled consultation will result in loss of the service for which he/she has paid unless the client phones or emails the practitioner to cancel the appointment at least 24 hours prior to the scheduled consultation. (This condition may be waived in special circumstances or unexpected emergency situations. However, waiving this condition and agreeing to reschedule the consultation is left entirely to the discretion of the practitioner).

BEFORE THE CONSULTATION 

You can book a consultation by emailing gillnicholls.nutrition@gmail.com or online via the booking page. When you request a booking, you will be asked for the following details:

  • Full name

  • Email address 

  • Telephone number

  • Notes/queries/comments

  • You will be sent a comprehensive registration form to complete and return and a copy of Terms and Conditions.

  • Bookings can be paid by direct deposit account details.  Payment is to be made BEFORE start of consultation.

  • The details you supply will be used only for the purposes of your consultation and communication for your consultation.

  • Before our consultation, you will be sent an email that confirms the booking. The confirmation email will confirm the type of booking and a link if the booking is for a Tele-health consultation.

THE CONSULTATION    

  • To begin your Tele-health consultation, I will call you via phone, messenger or wait for you in “the waiting room” (google meets). 

  • Consultations are 60 minutes for initials or 30 minutes for follow-ups. It is normal for conversation to run over time at times, but please respect my time as your practitioner and other clients that may be following you.

  • I have a busy schedule with many clients to assist on their own journeys. Please ensure that you are ready for the consultation at the agreed time. If there are circumstances beyond your control or the control of myself, rescheduling of part or the entirety of the consultation may be necessary.

  • With that, my time, and other clients time is also treasured, therefore, the following withdrawal policy is in place:

  • Up to 48 hours’ notice and reschedule – no charge. Less than 24hrs cancellation and reschedule – 50% charge

  • Less than 3 hours’ notice – 100% cancellation

  • I cannot guarantee a precise outcome from the consultation; however, everything will be done to ensure you receive the highest quality support and nutritional advice.

  • It is to be remembered that implementation is your responsibility. I only provide guidance and advice however, if you do not follow this advice appropriately, the outcome cannot fall on me.

Intellectual Property

COPYRIGHT

Everything you read on this website was written by me unless another source is acknowledged. I work very hard. Please respect my hard work by refraining from utilizing my work without my written permission. The content of this website is protected by copyright. It is for personal, non-commercial use only. Content may not be sold or copied without my written permission. If you would like to share my content on social media you are welcome to do so, as long as you link back to my website or social media platforms. No portion of this website may be copied or replicated in any form without my written consent. 

Payment Terms

FORMS OF PAYMENT

We accept payment via bank deposit or credit card, or via Stripe. We do not personally collect your payment details but they will be held in accordance with Stripe security policy.

If making a direct deposit, I will email your tax receipt to you once payment has arrived in my account. Please let me know if you do not receive your receipt.

CANCELLATION POLICY

Please be aware that there is a 24-hour cancellation policy. I understand that your time is important and circumstances can change, and appreciates that you understand my time is valuable too. Any cancellations that occur 24 hours or more before the scheduled appointment can be rebooked at no extra cost. However, if you wish to cancel or reschedule your appointment, and 24 hours’ notice is not given, or you do not show up for your appointment, the following charges apply:

  • Up to 48 hours’ notice and reschedule – no charge.

  • Less than 24hrs cancellation and reschedule – 50% charge.

  • Less than 3 hours’ notice – 100% cancellation charge.

Ecommerce

eCommerce
While I take every care to make sure our website is accurate and up to date, I’m only human and from time to time, mistakes may occur (for example, a pricing error or inclusions error).

​​​​​​Please note that when you submit an order through the Website, no agreement is formed until we process and accept your order and send you a confirmation. If there’s been an error leading to your order (such as a pricing or availability error), I may choose not to complete the order, but I’ll be sure to contact you to discuss your options (for example, placing an order at the correct price, or delaying your order).

Payment

You agree to pay us the purchase price for the Services listed on the Website (subject of course to the proviso above, in the case of accidental errors and omissions). Prices are listed in Australian dollars (AUD) and are inclusive of GST, unless otherwise stated on the Website.

The payment structure for all Services includes full-fee upfront payment.
I currently use Stripe to process payments through our website and accept all major credit and debit cards. I may offer other ways to pay from time to time, such as through other third-party payment gateways or processors or electronic funds transfer into our nominated bank account. Please ask us for more information. 
​​​​​​​
In making a payment, you warrant to us that you’ve read and agreed to the terms of any other third-party payment gateway or processor we use on the Website from time to time, which are available on their website. You understand that these services are provided by third parties and are made available to you on our website for convenience only.
​​​​​​
​​​​​​​I'm not responsible for any issues, loss or damage arising out of those facilities. If you have an issue with a third-party provider, please contact them directly.

I may vary prices from time to time. You agree and acknowledge that I may do so at any time on notice, and that such notice is given by us posting the updated price on our website or otherwise notifying you.

Shipping and Delivery

Any supplements are ordered through a trusted external provider.  Please refer to their website directly for terms and conditions and if any issues arise concerning their products, please contact them directly. They are very responsive and have great customer service. Gill Nicholls Nutrition is not responsible for any issues, loss of damage of supplements.

DELIVERY

  • All electronic documents: (treatment plans, meal plans, invoices) will be emailed to you by myself within 24 hours of your consultation.

  • If for any reason, I will be unable to attend an appointment, I will try to give you as much notice as possible, and offer you an opportunity to reschedule. 

Returns Policy

CHANGE OF MIND

It is very important to me that you are 100% happy with your services from me. I also need to earn a living, so there are reasonable boundaries around this. I do not offer a refund for clients who change their minds, However, if you are not completely satisfied with one of my services, please contact me within 24hours of purchase so we can discuss your concerns and negotiate a win/win outcome for both parties involved.

Consumer Guarantees

MINOR PROBLEM

Sometimes things can go wrong such as Internet connection failures, PDF documents that refuse to open, emails not appearing in inbox, unforeseen illness or injury meaning that either party is unable to attend a scheduled appointment, or orders going missing in the post. If you have a problem, please let me know ASAP via 

Email: gillnicholls.nutrition@gmail.com 

If you have an issue with a service I have provided, please contact me immediately at the above email address or via telephone to discuss the issue.

If I cannot resolve the issue, I will offer a refund or credit.

MAJOR PROBLEM

A major problem is one, which cannot be fixed or is too difficult to fix. It is something that would have prevented you purchasing the product or service if you had known about it in advance. 

If you have a problem, please let me know ASAP via:

Email :gillnicholls.nutrition@gmail.com

If you have an issue with a service I have provided, please contact me immediately at the above email address or via telephone to discuss the issue. When there is a major problem, you have the option of choosing replacement, credit or refund for the Products or Services. 

Visitor Information

RESPECTFUL COMMUNICATION

Comments are greatly appreciated, and you are very welcome to send me your comments via email or on my Facebook or Instagram pages. However, I reserve the right to moderate any comments made on any of my social media channels, including deleting comments that I deem to be offensive, rude, spam or simply unacceptable without any notification or correspondence with you.

Jurisdiction & Dispute Resolution

Gill Nicholls Nutrition is located in Sydney, NSW.  If you have any issue or complaint arising out of your use of this website or these terms and conditions, you and I (Gill Nicholls) agree to make a genuine effort to resolve the dispute through negotiation and discussion. If we are unable to reach an agreement within 14 days, an independent mediator may be suggested to help us find a solution. The Resolution Institute Mediation Rules apply to the mediation. We agree to share the costs of mediation equally between us. 

If this is unsuccessful, any disputes or arguments arising under this agreement are to be dealt with under the law of New South Wales, Australia. Litigation is considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.